24-Hour Pass
One-time payment
- Up to 24 explanations in 24 hours
- Perfect for troubleshooting sessions
- No recurring charges
Monthly Access
Cancel anytime
- Up to 300 explanations per month
- Best for ongoing tech support needs
- Cancel anytime, no commitment
Frequently Asked Questions
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express) through our secure payment processor, Paddle.
Can I cancel my subscription?
Yes! You can cancel your monthly subscription at any time. You'll continue to have access until the end of your billing period.
Do you offer refunds?
Yes. You can request a full refund for any purchase within 14 days of your purchase date, no questions asked. This applies to both one-time passes and subscription payments. See our Refund Policy for complete details.
Is my payment information secure?
Absolutely. All payments are processed through Paddle, a PCI-compliant payment processor. We never store your credit card information.
What happens if I exceed my usage cap?
If you reach your daily limit (24-hour pass) or monthly limit (subscription), you'll see a message letting you know. For 24-hour passes, your access resets after 24 hours. For monthly subscriptions, your usage resets on your billing renewal date.
Do unused requests roll over?
No, unused requests do not roll over. With the 24-hour pass, you have up to 24 requests within 24 hours. With the monthly subscription, you have up to 300 requests per month. Unused requests reset at the end of each period.
Can I use my subscription on multiple devices?
Yes! When you create an account and subscribe, you can access Techlarify from any device by logging in with your email. Your subscription follows your account, not a specific device.
What types of tech problems can you help with?
Techlarify helps with a wide range of tech issues including: error troubleshooting, device setup, software how-tos, account recovery, connection problems, and general tech questions. We support 16 platforms including Windows, Mac, iPhone, Android, Chromebook, smart home devices, gaming consoles, and more.